Store Policies, Terms & Compliance

1.1 Acceptance of Terms & Eligibility

These Terms and Conditions constitute a legally binding agreement between you ("Customer", "User", or "Recipient") and Vape Shop Mumbai ("Store", "we", "us", or "our"). By browsing our website, utilizing our catalog, or interacting with our automated WhatsApp ordering system, you expressly certify that:

• You are at least 18 years of age or the legal smoking age in your jurisdiction.
• You are purchasing products solely for personal adult consumption and not for unlawful redistribution, commercial resale, or delivery to minors.
• All contact details and delivery addresses provided are accurate and located within our serviceable Mumbai delivery zones.

1.2 Product Authenticity & QR Verification Guarantee

We maintain direct relationships with authorized international distributors for all brands listed, including Elf Bar, IGET, Vaporesso, Uwell, and premium nicotine salt manufacturers. Every individual disposable device and pod system box includes a factory-sealed anti-counterfeit holographic label featuring a unique scratch-off security QR code. Customers are entitled and encouraged to verify the code on the manufacturer's official authenticity verification portal upon doorstep delivery.

1.3 Pricing, Currency & Payment Terms

All prices displayed on this website are denominated in Indian National Rupees (₹ INR) and inclusive of all applicable local taxes. We do not impose advance payment requirements. Payments are collected strictly upon doorstep delivery via:

• Cash on Delivery (COD): Exact cash is appreciated; change is available upon prior request during dispatch.
• Instant UPI QR Code: Google Pay, PhonePe, Paytm, BHIM, or any UPI-enabled banking app scanned directly from the rider's phone upon parcel inspection.

1.4 Ordering Protocol via WhatsApp Concierge

Our web catalog allows one-tap order compilation. Upon clicking "Order on WhatsApp", an itemized manifest containing your selected products, flavor options, and order subtotal is transferred to our 24/7 Mumbai operations desk. An order is deemed confirmed once our dispatcher provides your allocated delivery hub ETA (45-60 minutes). We reserve the right to cancel or decline orders in cases of suspicious activity, abusive behavior, or failure to satisfy age verification requirements.

1.5 Limitation of Liability & Health Disclaimer

Products featured on this website contain or are designed for use with nicotine, an addictive chemical compound. These products are not intended to diagnose, treat, cure, or prevent any medical ailment. Vape Shop Mumbai disclaims all liability for adverse effects resulting from nicotine consumption, battery mishandling, device tampering, or use contrary to manufacturer instructions. Adult consumers assume all responsibility for their consumption choices.

1.6 Governing Law & Legal Jurisdiction

These Terms and all transactions conducted through Vape Shop Mumbai shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts situated in Mumbai, Maharashtra.

2.1 Information We Collect

We believe in data minimization. We only collect the minimal information necessary to fulfill your immediate delivery:

• Contact Information: Your WhatsApp or mobile telephone number for rider coordination and delivery confirmation.
• Delivery Destination: Your street address, building/wing name, and landmark in Mumbai.
• Product Selections: Device models, puff counts, nicotine salt strengths, and selected flavor varieties.
• Age Confirmation: Digital confirmation of being 18 years of age or older.

2.2 How Your Information is Utilized

Your personal details are used solely for:

• Assigning and routing the nearest dispatch rider from our Bandra or Andheri express hubs.
• Sending real-time delivery status updates and ETA confirmations via WhatsApp.
• Resolving doorstep handover queries, gate passes, or navigation inquiries.
• Processing post-delivery warranty claims or defective device replacements within 7 days.

2.3 Zero Data Monetization / No Third-Party Marketing

We do not sell, rent, lease, trade, or distribute customer phone numbers or delivery addresses to advertising brokers, marketing networks, or external commercial entities under any circumstances. You will never receive unsolicited promotional SMS broadcasts or telemarketing calls from third parties through our platform.

2.4 Data Security & Financial Information

All communications over www.vapeshopsmumbaiandheri.com are protected with end-to-end 256-bit SSL encryption. We do not collect, process, or store credit card numbers, CVVs, or net banking passwords on our servers because all transactions are concluded via Cash on Delivery or Instant UPI QR at the doorstep.

2.5 Cookies & Local Browser Storage

Our website utilizes lightweight client-side LocalStorage exclusively to:

• Store your 18+ age verification consent token so you do not encounter the gate repeatedly on every page load.
• Persist your local shopping cart selections and preferred delivery location between visits.

No third-party tracking pixels (such as invasive cross-site tracking cookies) are deployed to monitor your activity outside our domain.

2.6 Right to Erasure / Data Deletion

Customers retain the right to request the immediate erasure of their past delivery logs and WhatsApp chat records from our local dispatch ledger once an order has been successfully completed. Simply send a message stating "Delete my delivery data" to our WhatsApp concierge (+91 85274 27137), and our team will purge your contact details within 24 hours.

3.1 Service Coverage Zones

Our 45-60 minute hyper-local express delivery covers all major Mumbai residential, commercial, and hospitality hubs:

• Western Suburbs: Bandra (West & East), Khar, Santa Cruz, Juhu, Vile Parle, Andheri (West & East), Lokhandwala, Versova, Oshiwara, Goregaon, Malad, Kandivali, and Borivali.
• Central & Business Hubs: BKC (Bandra Kurla Complex), Kurla, Sion, Dadar, Lower Parel, Worli, Prabhadevi, Powai, and Chandivali.
• South Mumbai: Mahalaxmi, Mumbai Central, Marine Lines, Churchgate, Nariman Point, Colaba, and Cuffe Parade.

3.2 Operating Hours & Midnight Delivery

Our fulfillment dispatch network operates 7 days a week from 10:00 AM to 02:00 AM (midnight), including all public holidays and weekends. Orders placed after 02:00 AM are queued for priority dispatch starting at 10:00 AM the following morning.

3.3 Tamper-Evident Discreet Packaging Guarantee

All parcels are secured using heavy-gauge opaque courier bags with permanent tamper-evident adhesive seals. No external markings, invoices, or branding indicate the nature of the contents, ensuring absolute discretion at gated security cabins, reception desks, and co-working lobbies.

3.4 Delivery Verification & Unreachable Protocols

Upon arriving at your specified location, our rider will contact you via WhatsApp call or telephone. If a customer is unreachable, the rider will hold at the location for up to 10 minutes. If contact cannot be established, the parcel will return to the hub. Re-dispatch can be scheduled via WhatsApp at your convenience.

4.1 Qualifying Manufacturer Defects (DOA)

The following situations qualify for immediate, complimentary replacement within 7 calendar days of delivery:

• The device does not produce vapor or fire upon initial draw (Dead on Arrival).
• The battery LED fails to illuminate, indicates continuous error flashing, or refuses to recharge via Type-C charging port.
• Device auto-firing (continuous heating without inhaling).
• Pod cartridge leaking internally into the battery compartment upon initial unboxing.
• Device arrived physically cracked, crushed, or damaged in transit.

4.2 Hygiene & Health Sanitation Exclusions

In strict adherence to international health, hygiene, and sanitary regulations governing personal oral inhalation products:

• No Returns for Subjective Flavor Preferences: Once a disposable vape or e-liquid bottle has been opened, unsealed, and vaped, it cannot be returned or exchanged due to personal flavor dislike. Flavor profiles are described accurately in our product listings.
• Consumable Wear & Natural Depletion: A device that has been depleted through normal usage (exhausted e-liquid or puff count) is not eligible for warranty replacement.
• Accidental Damage: Devices damaged due to water submersion, physical drops, improper high-voltage fast chargers (e.g. 65W/100W laptop chargers), or third-party tampering are excluded from warranty coverage.

4.3 How to File a Replacement Claim

Filing a claim is quick and completely transparent:

4.4 Order Cancellation Prior to Dispatch

You may cancel any pending order 100% free of charge with zero penalties at any point before our dispatch rider departs the hub. Once the rider is in transit, we kindly request customers to accept delivery or coordinate with dispatch to minimize delivery team disruption.

4.5 Refund Process (When Replacement is Unavailable)

In the rare event that an identical flavor or replacement unit is out of stock, we offer the customer the choice of:

• Selecting an alternative flavor or equal-value product of their choice.
• Receiving a 100% full refund issued immediately via instant UPI transfer or Cash.

5.1 Mandatory Digital Age Gate

Every visitor must affirmatively confirm that they are at least 18 years of age prior to viewing product listings, prices, or inventory specifications on our website. Misrepresenting one's age on our portal constitutes a direct violation of our Terms of Service.

5.2 Physical Doorstep Age Verification Protocol

In addition to our digital age gate, all delivery riders are rigorously trained and instructed to conduct visual age assessments and demand physical government-issued photo identification whenever a recipient appears to be under 25 years of age.

Acceptable forms of physical government photo identification include:

• Government of India Aadhaar Card (physical card or m-Aadhaar app).
• Indian Driving License.
• Republic of India Passport.
• Permanent Account Number (PAN) Card with photograph.
• Election Voter Identity Card.

School, college, or private student IDs are strictly unacceptable for age verification purposes.

5.3 Mandatory Refusal of Service

If the recipient is unable or unwilling to produce valid government photo identification proving they are 18 years or older upon delivery, our rider is strictly mandated to cancel the delivery and return the parcel to the hub immediately. No exceptions will be made under any circumstances.

5.4 Nicotine Health Advisory

All nicotine-bearing products sold on this website contain nicotine, an addictive chemical. These products are intended exclusively for existing adult smokers seeking alternative inhalation solutions. We strongly advise non-smokers, pregnant or breastfeeding women, individuals with cardiovascular conditions, and persons allergic to nicotine or propylene glycol to refrain from purchasing or using these products. Keep all devices, pods, and nicotine e-liquids securely out of reach of children and domestic pets.